The National Breastfeeding Helpline is a helpline run in collaboration with the Association of Breastfeeding Mothers (ABM) and the Breastfeeding Network (BfN). Calls are sent to the first available ABM Counsellor or BfN Supporter, both of whom have trained to provide women with good evidence based Breastfeeding support.
We also provide an extra service for those who are unable to or do not wish to phone our helpline. Click here for more information and to access our webchat service.
National Breastfeeding Helpline FAQ
Why do we need a National Breastfeeding Helpline?
Women need practical information and support with breastfeeding. Thousands of women call breastfeeding helplines every year. The evidence shows us that women who have called have found it to be of great help.
In which country is the NBH available?
The National Breastfeeding Helpline is available in England, Wales, Scotland and Northern Ireland.
What hours will the line be available?
The lines are open 9.30am until 9.30pm every day of the year.
How much do calls cost?
Calls to this number cost the same as a landline call to a 01 or a 02 number and the price is the same for calls from mobiles. 0300 numbers are included in any discount schemes or inclusive call minutes that you may already have with landline or mobile phone operators.
How does the NBH work?
Callers are put through to the first available fully trained volunteer in her own home, which could either be an ABM Breastfeeding Counsellor or a BfN Breastfeeding Supporter. A message on the line will advise the caller that they are being put through to the next available volunteer. If all volunteers are busy the caller will hear a message asking them to call back later.
The volunteer will not necessarily be in the same area as you and may not have local knowledge but will be able to support you in your breastfeeding journey.
All volunteers will have breastfed their own baby before taking a comprehensive training programme to deliver evidence based information to allow the caller to make her own informed decision about breastfeeding.
Which organisations are involved in the NBH?
Trained volunteers from the Association of Breastfeeding Mothers (ABM) and from The Breastfeeding Network (BfN) will be taking calls on the helpline. They will also continue to take calls on their own helplines – ABM 0300 330 5453 and BfN 0300 100 0210.
What if English is not my first language?
If you speak Tamil, Telugu or Hindi you can phone 0300 330 5469.
If you speak Bengali or Sylheti you can phone 0300 456 2421.
We also have a Welsh language option if you call 0300 100 0212.
What if I need BSL translation?
As from May 2017 Scottish users only will be able to have access to BSL translation on the NBH. BSL users in Scotland can contact the helpline via contactSCOTLAND-BSL, Scotland’s national video relay interpreting service for public bodies and third sector organisations.